29| The Art and Science of Delivering Feedback – A Conversation With Dr. Karen Postal (Part 2)

Karen Postal, Ph.D., ABPP-CN, talked with us about neuropsychological feedback in episode 17 (click here to go to that episode and to see Karen’s bio).  Today, she graciously returns to continue the discussion of how to best deliver feedback and talk about her new book, Testimony That Sticks: The Art of Communicating Psychology and Neuropsychology to Juries. We also spend time talking to Karen about her training and supervision style, as well as her perspective on professional development based on her experience as American Academy of Clinical Neuropsychology President and in many other leadership and service roles.

A pdf of the transcript for this episode is available here.

If you’d like to receive APA-approved CE credit for listening to this episode, click here.

Topics Covered (with time stamps)

  • How to encourage patients to follow through with recommendations (2:41)
  • How to create and convey thoughtful, individualized recommendations for patients (4:51)
  • What materials to give patients with regards to recommendations (11:33)
  • Recommendations involving referrals to outside or in-house providers (12:37)
  • How to be direct when recommendations are crucial to patient safety and health (13:36)
  • Including family members in the feedback (21:01)
  • How to approach trainee supervision regarding providing feedback (22:53)
  • Resources for neuropsychologists and trainees interested in improving their feedback skills (29:28)
  • How to contribute to Karen and Kira’s repository of feedback strategies (32:21)
  • About Testimony That Sticks and pearls of wisdom when acting as an expert witness (34:34)
  • Overlap between providing patient feedback and talking to jurors about neuropsychological findings (38:24)
  • Why it is important to engage the judge and jury (43:42)
  • On having a lifespan neuropsychological practice (48:36)
  • Postal discusses her various leadership roles and experiences (57:09)
  • How trainees can become involved in leadership and professional neuropsychological organizations (1:02:44)
  • On women in leadership (1:08:19)
  • How neuropsychologists and trainees can become involved in advocacy work (1:14:10)

Link to provide Dr. Postal with your feedback pearls: http://www.karenpostal.com/contact


Selected References

Braun, M., Tupper, D., Kaufmann, P., McCrea, M., Postal, K., Westerveld, M., … & Deer, T. (2011). Neuropsychological assessment: A valuable tool in the diagnosis and management of neurological, neurodevelopmental, medical, and psychiatric disorders. Cognitive and Behavioral Neurology24(3), 107-114.

Postal, K., Chow, C., Jung, S., Erickson-Moreo, K., Geier, F., & Lanca, M. (2018). The stakeholders’ project in neuropsychological report writing: A survey of neuropsychologists’ and referral sources’ views of neuropsychological reports. The Clinical Neuropsychologist32(3), 326-344.

Postal, K. S., Wynkoop, T. F., Caillouet, B., Most, R., Roebuck-Spencer, T., Westerveld, M., … & Pliskin, N. H. (2014). 360 Degree advocacy: A model for high impact advocacy in a rapidly changing healthcare marketplace. The Clinical Neuropsychologist28(2), 167-180.